Implementing our chatbots allows your company to automate routine operational processes and efficiently manage recurring customer inquiries, thus optimizing time and reducing operating costs. Furthermore, since they are operational 24/7, they guarantee continuous support, allowing your customers to receive immediate responses at any time, even outside of business hours.
What is a Chatbot?
A ChatBot tailored to you
At BSolutions, we understand that every business has unique needs. That's why we offer customized chatbots designed to adapt to your specific goals and processes.
By integrating our Chatbots with your existing systems, such as ERP, CRM, messaging platforms, and any database, we offer scalable solutions that adapt to the growth of your business .
Business Challenges
Optimize response times and minimize costs.
Chatbots operate continuously, providing immediate answers to customers' most frequently asked questions, optimizing response times and reducing the company's operating costs.
Optimize agent time
By automating routine tasks, chatbots allow agents to focus on solving more complex cases that require human intervention, thus optimizing the company's operational efficiency.
Provide services across multiple channels
Our chatbots are designed to interact with customers through the most popular communication channels, including WebChat, WhatsApp, Telegram, and voice calls, facilitating efficient and accessible communication.
SAP connected bots
Automate repetitive tasks
Registration and consultation of purchase orders.
Invoice creation and payment management.
Generation of financial or sales reports.
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Analysis and decision making
Real-time data collection and analysis.
Alerts on financial performance or key business indicators.
Improve user experience
They answer questions about account statements, inventory, or orders.
Integration with channels such as WhatsApp, Microsoft Teams, and Telegram.
Interaction with specific SAP modules
Bots can manage functions in modules such as SAP, such as tracking a sales order or authorizing purchase orders.
Optimization in Human Resources
Payroll consultation and management with SAP or our Bcapital Payroll System.
Automation of vacation and leave requests.
24/7 Customer Service:
With integrated chatbots, it's possible to provide ongoing support to customers, answering frequently asked questions and improving user satisfaction.
Intelligent automation and borderless personalization with your chatbot
Chatbot Based on
Rules:
Ideal for businesses that need quick answers to frequently asked questions.
Chatbot with Artificial Intelligence:
Perfect for more complex and personalized interactions
Hybrid Chatbot:
It combines the best of both worlds, ideal for companies with mixed processes.